Shipping policy
Processing Time
- Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
Shipping Rates and Estimates
- $15.00 Standard shipping Australia wide: 2-8 business days*
-
$25.00 Express shipping Australia wide: 1-4 business days*
- $25.00 Standard International shipping (New Zealand only): 4-7 business days*
Shipping Confirmation and Order Tracking
- You will receive a shipping confirmation email with a tracking number once your order has shipped. Please allow 24-48 hours for the tracking information to become available.
Shipping Address
- Please ensure your shipping address is correct and complete. Dainty Dollhouse is not responsible for orders shipped to incorrect addresses provided by the customer.
Delivery Issues
- If you haven't received your order within the estimated delivery time, please contact your shipping provider with your order number and details. If you need any further information please contact us at daintydollhousedolls@gmail.com
Lost or Stolen Packages
- Dainty Dollhouse is not responsible for lost or stolen packages. If your tracking information states that your package was delivered and you have not received it, please contact the carrier to file a claim.
Returns and Exchanges
- Please refer to our Returns Policy for information on returns and exchanges.
Contact Us
- If you have any questions or concerns about our shipping policy, please contact us at daintydollhousedolls@gmail.com
*Shipping days are based on estimated times as per Australia Post website